When will my order ship? What are my shipping options? Do you ship internationally? What types of payment do you accept? I'm having trouble placing my order. What do I do? Can I order over the phone instead? Can I visit the shop? Will I be charged sales tax? How do I wash this? Can I make a return? How does the gift registry work? Will you share my information? Is it safe to use my credit card in this shop?
When will my order ship?
During May 2013, we will process and ship your order the Wednesday following your order submission, or the same day if submitted by Wednesday 10AM Pacific Time.
What are my shipping options?
We ship within the United States via FedEx Ground (please see map below for transit times), FedEx 2Day or USPS Priority Mail (1-3 business days). Shipments to a PO box or an APO/FPO address will be via USPS Priority Mail. Shipping rates are based on destination and weight.
For orders with a subtotal of $100 or more before tax and shipping, we offer $5 flat rate shipping. If this shipping option is chosen during checkout, the order will be shipped via USPS Priority Mail or via FedEx Ground at our discretion.
Do you ship internationally?
Yes, depending. Many of our items are imported from Japan and Europe, so have already crossed an ocean to get to us. To avoid shipping across the ocean a second time, we will try to refer you to a retailer closer to you (just email us to ask!). If none are available, we can certainly arrange shipment.
What types of payment do you accept?
We accept Visa, MasterCard, Discover and American Express through our secure online store.
I'm having trouble placing my order. What do I do?
You might try emptying the cache and deleting cookies from your browser. If you're still having issues, feel free to give us a call at (415) 814-0555 and we can take your order over the phone. Please note, our business hours are Wednesday through Sunday from 11AM to 7PM Pacific. We are often in the stockroom, so you may reach our voicemail during those hours. Please leave a message and we will return your call as soon as we can.
Can I order over the phone instead?
If you prefer to place your order over the phone or email, you can contact us at (415) 814-0555 or email@example.com. Please do not send your credit card information via email. Please note, our business hours are Wednesday through Sunday from 11AM to 7PM Pacific. We are often in the stockroom, so you may reach our voicemail during those hours. Please leave a message and we will return your call as soon as we can.
Can I visit the shop?
Of course! You may visit the shop at anytime, as we are open 24/7 online. However, we do not have a physical shop at this time. You may join our mailing list (at the bottom left of this page) to receive updates, including any live pop-up events we may have in San Francisco.
Will I be charged sales tax?
Sales tax will be be applied to merchandise shipped within California. Sales tax is not charged on shipping.
How do I wash this?
Please take a look at our Care page on how to properly wash and maintain your items.
Can I make a return?
We hope you are completely happy with every MUHS HOME purchase. We take care to inspect your order before we ship. We encourage you to do the same when you receive it. In the event of damage during shipment, please notify us at firstname.lastname@example.org within 48 hours of receipt. Claims for damaged items will not be accepted beyond 48 hours of receipt.
If you are otherwise not completely happy with your purchase, please notify us at email@example.com within 7 days of receipt. We will work with you on a solution, which may include a merchandise exchange or store credit.
Items to be returned must be delivered within 14 days of receipt, and in original condition including any original product packaging and inserts. We recommend using a trackable delivery option with insurance, as returns will not be accepted for items that do not arrive in original condition. Please reuse the original packaging materials if they are in good usable condition, and please remove any old shipping labels. Except in case of damage or defect, the customer is responsible for the return shipping expense.
Natural variations including grain and color of wood products, or hand-mixed clay and glaze colors of ceramic products are not considered defects.
How does the gift registry work?
When creating a gift registry for a specific event, please email us at firstname.lastname@example.org to discuss shipping and gift wrap preferences.
When purchasing from a gift registry, please be sure to use the related registry code in the Promotional Code field during checkout, if applicable. Please also note in the Comments field if you would like the item shipped to you or the recipient.
Will you share my information?
We value our customers and respect your privacy. We do not sell, share or otherwise distribute your information to any third party. The information you provide during the checkout process is used solely to process and fulfill your order.
Is it safe to use my credit card in this shop?
Transactions on our site are secured using Secure Sockets Layer (SSL) encryption and your credit card information is never stored.